Privacy Policy

NO.3 SOUND STUDIOS

Please read this Privacy Policy together with our Terms & Conditions.

1. WHO WE ARE

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the organisation responsible for your personal information is:

No.3 Sound Studios
Birchenwood Farm
Lyndhurst Road
Brook
SO43 7JA
United Kingdom

Telephone: 07713 030848
Email: no3soundstudios@hotmail.com
Website: no3soundstudios.co.uk

In this Privacy Policy, "No.3 Sound Studios", "we", "us" and "our" refer to No.3 Sound Studios.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect some or all of the following information:

Contact information

This may include:

your name;
email address;
telephone number;
postal address;
company, band or organisation name; and
information contained in messages or enquiries you send to us.

Booking information

When you make or enquire about a booking, we may collect:

booking date and time;
type of session;
number of people attending;
rehearsal or recording requirements;
equipment requirements;
additional services requested;
payment or transaction information;
cancellation or rescheduling information; and
communications relating to your booking.

Equipment hire information

Where you hire instruments or equipment from us, we may collect information reasonably necessary to administer the hire, including:

your name and contact details;
details of the equipment hired;
hire dates;
payment information;
information relating to deposits where applicable;
information relating to damage, loss or return of equipment; and
communications relating to the equipment hire.

Recording and production information

Where you use our recording services, we may hold information associated with your session, including:

artist, band or project name;
session details;
recording files;
audio files;
production notes;
track information;
technical information; and
communications relating to your recording or production work.

Where an audio recording identifies an individual, the recording may constitute personal data.

3. INFORMATION YOU PROVIDE TO US

We may receive personal information directly from you when you:

contact us by telephone;
contact us by email;
complete a contact or enquiry form on our website;
request information about our services;
make a rehearsal booking;
make a recording booking;
hire equipment;
request a quotation;
communicate with us through social media;
attend the Studio;
enter into an agreement with us; or
otherwise communicate with No.3 Sound Studios.

We may also receive information from another member of a band, group, company or organisation where they make a booking on behalf of other people.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

respond to enquiries;
provide quotations;
arrange and administer bookings;
provide rehearsal services;
provide recording services;
provide production or engineering services;
arrange equipment hire;
process payments;
administer deposits where applicable;
communicate with you about your booking;
notify you about changes to bookings;
deal with cancellations and rescheduling;
manage equipment returns and damage;
maintain business and financial records;
provide customer support;
deal with complaints;
protect the security of our Studio, equipment and customers;
comply with our legal and regulatory obligations;
establish, exercise or defend legal claims where necessary; and
improve our services and website.

We will only use personal information where we have an appropriate lawful basis for doing so.

5. OUR LAWFUL BASES FOR PROCESSING

Depending on the circumstances, we may rely on one or more of the following lawful bases under UK data protection law.

Contract

We may need to process your information because it is necessary to enter into or perform a contract with you.

For example, we need your contact and booking information to arrange and provide your rehearsal or recording session.

Legal obligation

We may process information where we are legally required to do so, for example for accounting, tax, regulatory or legal purposes.

Legitimate interests

We may process information where it is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

This may include:

managing and administering our business;
protecting Studio equipment and property;
preventing misuse or fraud;
responding to enquiries;
maintaining appropriate business records; and
dealing with disputes.

Consent

Where required, we may ask for your consent before processing your information for a particular purpose.

Where we rely on consent, you can withdraw that consent at any time.

The ICO advises organisations to identify and explain their lawful bases clearly in their privacy information.

6. MARKETING

We may occasionally wish to contact customers about No.3 Sound Studios services, events, offers or other news.

We will only send electronic marketing where we have a lawful basis to do so under applicable data protection and electronic marketing laws.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time.

You can also contact us directly to ask us to stop sending marketing communications.

We will not sell your personal information to third parties for their own marketing purposes.

The rules governing electronic marketing sit alongside the UK GDPR and are also covered by the Privacy and Electronic Communications Regulations (PECR).

7. WHO WE MAY SHARE YOUR INFORMATION WITH

We do not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

website hosting and website service providers;
booking or scheduling providers;
payment service providers;
email and communication providers;
accounting and bookkeeping providers;
professional advisers;
IT and technical service providers;
insurance providers where necessary;
legal or regulatory authorities where we are legally required to provide information; and
other service providers acting on our behalf.

Where we use third-party service providers to process personal information for us, we take reasonable steps to ensure that appropriate data protection arrangements are in place.

We only share information that is reasonably necessary for the relevant purpose.

8. WEBSITE HOSTING AND THIRD-PARTY SERVICES

Our website may use third-party technology and service providers to operate, maintain, secure and improve the website.

These providers may process technical information such as:

IP address;
browser type;
device information;
operating system;
website usage information;
pages visited;
approximate location information derived from technical data; and
information contained in website forms.

The exact information collected may depend on the website features and third-party services currently enabled on our website.

Where third-party services use personal information on our behalf, we expect them to handle that information in accordance with applicable data protection requirements.

9. COOKIES

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device when you visit a website.

We may use cookies for purposes such as:

ensuring the website operates correctly;
maintaining website security;
remembering certain preferences;
understanding how visitors use our website;
improving website performance; and
measuring website traffic.

Some cookies may be strictly necessary for the website to function.

Other cookies, such as certain analytics, advertising or tracking technologies, may require your consent before they are placed on your device.

Where consent is required, you will be given an appropriate choice before those cookies are used.

You can also control or delete cookies through your browser settings.

The ICO's current guidance states that organisations must provide clear information about cookies and, unless an exemption applies, obtain appropriate consent before using non-essential storage or access technologies.

Important

The precise cookies used by our website may change when we add or remove website features or third-party services.

We will review our cookie use periodically and update this Privacy Policy or our cookie information where appropriate.

10. RECORDINGS AND CUSTOMER CONTENT

If you use No.3 Sound Studios for recording, rehearsal or production purposes, we may process audio recordings and other material supplied or created during your session.

Your music and creative work remain subject to the arrangements agreed with you and our Terms & Conditions.

Unless otherwise agreed, No.3 Sound Studios does not claim ownership of your original music simply because it was recorded at our Studio.

We will not use your recordings for promotional purposes without appropriate permission.

Customers are responsible for ensuring that they have the necessary rights and permissions for music, performances, samples or other material they bring to the Studio.

11. PHOTOGRAPHS AND VIDEO

We may occasionally take photographs or video of our Studio, facilities, equipment or events for promotional purposes.

Where identifiable individuals are included in promotional material, we will seek appropriate permission where required.

If you do not wish to appear in promotional photographs or video, please let us know.

If you have a concern about an image or video featuring you that we have published, please contact us.

12. HOW LONG WE KEEP YOUR INFORMATION

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on the nature of the information and why we need it.

For example:

Enquiries

We may retain enquiry correspondence for a reasonable period after the enquiry has been dealt with.

Booking information

We may retain booking and customer records for as long as reasonably necessary to administer our business and deal with accounting, legal or contractual requirements.

Financial information

Financial and transaction records may be retained for the period required by applicable tax and accounting requirements.

Recording files

Recording files will be retained according to the arrangements agreed with the Customer and the nature of the service provided.

Customers should not assume that the Studio provides indefinite storage of recordings unless this has been specifically agreed.

Marketing information

Where you have consented to receive marketing communications, we will retain the information necessary to manage your preferences until you withdraw your consent or we otherwise determine that it is no longer necessary.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

The ICO recommends that privacy notices explain how long personal information is retained, or the criteria used to determine the retention period.

13. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

unauthorised access;
accidental loss;
misuse;
alteration;
disclosure; and
destruction.

Access to personal information will be limited where appropriate to people who need it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

14. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have rights under UK data protection law including:

Right of access

You can ask us for a copy of the personal information we hold about you.

Right to rectification

You can ask us to correct inaccurate or incomplete information.

Right to erasure

In certain circumstances, you can ask us to delete your personal information.

Right to restriction

In certain circumstances, you can ask us to restrict how we process your information.

Right to object

In certain circumstances, you can object to our processing of your personal information, particularly where we rely on legitimate interests.

Right to data portability

In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.

Right to withdraw consent

Where we rely on your consent, you can withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

Not every right applies in every circumstance, and some rights are subject to legal conditions and exemptions.

15. HOW TO EXERCISE YOUR RIGHTS

If you wish to exercise any of your data protection rights, please contact us:

Email: no3soundstudios@hotmail.com

Post:
No.3 Sound Studios
Birchenwood Farm
Lyndhurst Road
Brook
SO43 7JA
United Kingdom

Please provide sufficient information for us to identify you and understand your request.

We may need to verify your identity before providing certain personal information.

We will deal with valid requests in accordance with applicable data protection law.

16. CHILDREN

Our website and services are not specifically directed towards children.

Where children or young people attend the Studio, we expect appropriate parental, guardian or responsible-adult supervision where required.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us inappropriately, please contact us.

17. INTERNATIONAL TRANSFERS

Some of the third-party service providers we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include using an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism where required.

18. LINKS TO OTHER WEBSITES

Our website may contain links to other websites, including social media platforms, suppliers, booking services or other third-party websites.

This Privacy Policy applies only to No.3 Sound Studios and our website.

We are not responsible for the privacy practices, security or content of third-party websites.

You should read the privacy policy of any third-party website you visit.

19. SOCIAL MEDIA

We may operate or maintain social media profiles and may provide links to social media platforms through our website.

If you interact with us through a social media platform, that platform may independently collect and process your personal information.

Your use of those platforms is subject to the relevant platform's own terms and privacy policies.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

changes to our services;
changes to our website;
changes to the technology we use;
changes to third-party service providers;
changes to applicable laws or regulations; or
changes to how we process personal information.

The latest version will be published on this page.

We recommend checking this page occasionally to ensure that you are aware of any changes.

Last updated: 22 September 2026

21. COMPLAINTS

If you have a concern about the way No.3 Sound Studios has handled your personal information, please contact us first so that we have the opportunity to investigate and resolve the matter.

No.3 Sound Studios
Birchenwood Farm
Lyndhurst Road
Brook
SO43 7JA

Email: no3soundstudios@hotmail.com
Telephone: 07713 030848

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.

The ICO provides information about data protection rights and complaints through its website: Information Commissioner's Office

22. CONTACT US

If you have any questions about this Privacy Policy or how No.3 Sound Studios handles personal information, please contact:

No.3 Sound Studios
Birchenwood Farm
Lyndhurst Road
Brook
SO43 7JA
United Kingdom

Telephone: 07713 030848
Email: no3soundstudios@hotmail.com
Website: no3soundstudios.co.uk